JAE Electronics
  • Customer Service
  • Irvine, CA, USA
  • Full Time

Comprehensive Benefits Package: Insurance Package including Medical, Dental, Vision, Life Insurance and Long-term Disability (paid by Employer upon completing a Wellness Program), PTO (15 days for the 1-2 years), 401(k) benefits, Profit Sharing, etc.


GENERAL POSITION SUMMARY:

This position serves as the basic interface between JAE Electronics and the customers specifically as it relates to their order requirements. These communications shall take place in person, via telephone, e-mail, facsimile or any other acceptable method of communication.  The individual must be self-motivated, capable of making independent decisions related to requirements of the position.  A good understanding of business concepts and information flow is essential.  Coordination of multiple tasks will be required. 

MAJOR ACCOUNTABILITIES:

The primary responsibility of the Customer Support Representative is the coordination of activities related to customer's orders including support, price, delivery, availability, order processing, demand requirements, scheduling, and returns. Under the direction of the Customer Support Supervisor, the Customer Support Representative is responsible to understand and accommodate the various requirements of assigned customers and communicate these requirements to other appropriate disciplines and groups within JAE Electronics as required.

CORE COMPETENCIES: 

  • Good organizations skills
  • Good communications skills    
  • PC Software application skills
  • Ability to manage detailed tasks  

 

QUALIFICATION REQUIREMENTS:

Education:       Bachelor's degree preferred. 

Experience:     Minimum 4-6 years of relevant experience. Experience may be considered in place of a degree.

Skills:               Computer Skills (Outlook, PowerPoint, Excel, & Word), Telephone, and General Office. 

                         Knowledge of SAP software preferred. Fluency in Spanish preferred. 

JAE Electronics
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